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ORDER AND SHIP EARLY! Orders may require longer lead times due to post-pandemic shipping and industry-wide supply chain challenges.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call customer service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Once decorated, shipment to the customer can take longer too
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with customer service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.

All freight carriers are communicating delivery delays this holiday season. Order early to ensure your packages arrive on time. Thank you for your business.

//TO DO - this code will be available when 9.3 will get merged to MRR//

Custom Order

What is Special Order?

Special Order can handle special requests for merchandise you are looking for that are not carried in-stock on this website.

Your Special Order rep will help you coordinate every single detail of your order.

Special Order reps have established relationships with top suppliers from across Canada, the United States and around the Globe! - That means better pricing and faster production for you.

How does it work?

  • Contact us with your needs and timeframe. Provide a logo or graphic [vector format (AI or EPS) is preferred] or have our in-house art department create a custom graphic for you.
  • Your Special Order rep will source merchandise for your approval.
  • When options that meet your requirements have been sourced, you will be faxed or emailed a quote.
  • Approve the quote in writing and production will begin!

What type of customizations are available?

  • Product style and color
  • Extended sizes
  • Multiple imprint locations
  • Creative printing techniques!
  • Name brands
  • Low or high price points
  • Custom packaging
  • Large order quantities and more!

How do Promo products pay off?

  • 19%

    of U.S. consumers own branded hats

  • 44%

    of U.S. consumers own a branded shirt

  • 21%

    of U.S. consumers own branded drinkware

  • 50%

    of U.S. consumers own logoed writing instruments

  • 95%

    of consumers who own logoed outerwear can recall the advertiser’s name

  • 50%

    of U.S. consumers own promotional bags

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